Find here how to update your billing details, get your invoices and manage your Agicap subscription.
I want to change my payment method or billing details
These changes can no longer be made in the Agicap app.
To change your SEPA details for direct debit : log in to your customer portal, from the link in any of your invoice emails (see I can't find my invoices).
For any other change (switch to bank transfer, billing address, VAT Registration number, company name, billing contact email):
Send your request by email to [email protected] , from the email address of a user of your Agicap account. For security reasons, we cannot process requests sent from another address.
Tell us the name of your organization and what you want to change.
Our team proceeds with the change:
Switching from direct debit to bank transfer : our team checks the request with your Account Manager before making the change.
I can't find my invoices
Your invoices are sent by email to your billing contact.
Every time you receive an invoice by email, you can log in to your customer portal. From there, you can download all your past invoices and, if you pay by direct debit, update your SEPA details.
If you still see Subscription and invoicing in the Agicap settings ⚙️, your past invoices are in the Invoices tab. Only admins can see this page.
You need a copy of an invoice or have a question about an invoice? Email [email protected] , or contact our support team through the chat.
I want to change or cancel my subscription
To do this, we invite you to write to us directly on the chat at the bottom right of your screen and tell us your request.
You can also inform your dedicated Agicap expert by email 📧
In any case, we will contact you as soon as possible to respond to your request 📞
💡 Good to know : unless otherwise stated, annual subscriptions on Agicap are automatically renewed !
All payment conditions are indicated in your invoice, but you will also discuss this point with your dedicated expert.
When is my subscription renewed?
To know your renewal date, contact your Agicap Account Manager.
I want to reduce my subscription (remove entities or users)
Contact your Agicap Account Manager: they will review your contract with you.
My payment failed
If your direct debit was rejected or your card was declined, email [email protected] from the email address of a user of your Agicap account.
I want to change my billing frequency or payment terms
Contact your Agicap Account Manager.
My account is read-only
If Agicap shows a banner saying that you have no active subscription, your subscription is no longer active, for example after a payment issue or at the end of your contract. Your data is still there: you can log in, see and export it, but you cannot create or edit anything. Contact our support team through the chat.
My trial is over and I want to subscribe
You can no longer subscribe from the Agicap app. Contact your Account Manager to set up your subscription.
I can't create a new entity
You have reached the number of entities included in your contract. To add more entities, contact your Account Manager.